Returns & Delivery
Delivery Whilst we don’t operate our own delivery service we are able to put you in touch with one of our delivery partners. You can arrange delivery with them directly and can pay them on delivery. The cost of delivery is not included with any of our orders. The couriers we use collect all completed orders from us once a week and then will contact customers to organise deliveries for the following week. Delivery days and times will depend on the the courier’s routes and on other items they have to deliver so they may need a little flexibility in terms of delivery times and dates, though they will always do their best to arrange a convenient time with you. The delivery is normally door-to-door and is completed by the driver. The driver may be able to assist with carrying items into the property but depending on the size of the items and the access available an able bodied person may be required on-site to help. A two-man delivery is available at extra cost. Please make the courier aware of any access difficulties you are aware of or if you think you will need a two-man delivery team. It is your responsibility to ensure that the furniture will fit into your home. We cannot accept any responsibility for furniture which does not fit, though we may be able to help design furniture that will fit, let us know of any potential issues at the time of ordering and we will do all we can to help. Returns As all our furniture is bespoke, and made to order, it is not eligible for return or a refund unless there is a manufacturing fault beyond the natural changes which occur in natural wooden products. Cancellations All our items are tailor-made to your specifications, we don’t carry any stock, but we do offer reassurance when you place an order. We allow a cancellation period of 7 days from the day you place an order. If you cancel during this period you will receive a full refund of all monies paid, refunds will be made within 14 days of cancellation, which must be made in writing. If you cancel an order between 7 days from ordering and up to and including 14 days from ordering then we will refund 50% of any monies paid, refunds will be made within 14 days of cancellation, which must be made in writing. After this time we are not able to offer any refunds, it may, however, still be possible to change some of the details of your order – though extra charges may apply. For more information please see our terms and conditions.